Knova Names Tom Muise Chief Financial Officer

23 Year Industry Veteran Brings Leadership and Technology Experience to Market Leader

Cupertino, CA, June 23, 2005 - Knova Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, announced today that Tom Muise, 46, will join the Company as chief financial officer effective June 23, 2005. 

"Tom brings more than 23 years of experience in finance and operations to Knova and a deep understanding of the software industry," commented Bruce Armstrong, CEO of Knova. "As Knova's CFO, Tom will bring the leadership, financial discipline and planning expertise necessary to continue to lead the Service Resolution Management market." The search was conducted by Taylor Winfield, Inc.

Muise's prior experience includes serving as chief financial officer and vice president of operations for Embrace Networks, an enterprise software platform provider, and as chief financial officer and vice president of finance of Solopoint, a provider of marketing technologies and communications services for the broadband market. Prior to these positions, Mr. Muise served as senior director, corporate financial planning, analysis and systems for Synopsys, a supplier of electronic design automation. Mr. Muise served in various finance positions for Tandem Computers during his 12 years of service to the company, last serving as director of finance, nonstop software business unit.

Muise graduated cum laude from Bowling Green State University with a bachelor's degree in economics and earned his master of business administration from the University of Michigan.

About Knova Software

Knova Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.

About Taylor Winfield, Inc.

Established in 1987, Taylor Winfield has been instrumental in building billions $$ in market value within the high technology industry, via retained executive search and strategic business development. Through key relationships with premier venture capital firms, maturing client companies, and their executive network of visionary industry leaders, Taylor Winfield has conducted searches to create hundreds of high tech core management teams in enterprise software (applications & infrastructure), wireless, networking, computer hardware, services, and semiconductors.  For more information, please visit www.taylorwinfield.com.